[DeTomaso] Vendor instructions - was Dropped floor pans

[Rob Dumoulin]

I second Jon Haas.  What a class act.

On Fri, Nov 5, 2010 at 7:07 PM, boyd casey <boyd411 at gmail.com> wrote:

> With out pointing any fingers, I have even had vendors sell an item with
> out
> including directions but to make matters worse they  didn't even tell me I
> would need additional parts ( read spend more money) to get the item to be
> functional!.  I think Jon Hass  provides the best written directions
> provides the best written  directions ( along with great illustrative
> photos
> to insure that the instructions will be understood.! ) In addition Jon also
> provides personal telephone support  for as long as it takes to resolve
> what
> ever problem you may be having. Dennis Quella provides directions (often
> verbal) but he also ( at least in my experience) when I purchased my Koni
> coil over shocks  (around $1700.00) he told me that the shocks would arrive
> already set up (springs adjusted , mounting hardware all set up and ready
> to
> install) with his personal assurance that if I was not happy or satisfied
> with them he would take them back for a full refund. Like the beer
> commercial says "It doesn't get any better then that!)
>
> Boyd
>
> On Fri, Nov 5, 2010 at 6:34 PM, <MikeLDrew at aol.com> wrote:
>
> >
> > In a message dated 11/5/10 3:21:48 PM, fresnofinches at aol.com writes:
> >
> >
> > > Seems the only vendors that bother to provide instructions are our
> > > home-brew guys like Ted Mitchell,
> > > Jon Haas, Rick Mosely and Rich Boschert. The rest just take our money
> and
> > > leave it up to us to figure
> > > things out.
> > >
> > > Not good business in my book.
> > >
> >
> > I've received detailed instructions from Dennis Quella for every part
> that
> > I ever bought from him that needed them.
> >
> > If he didn't include instructions with something, it was only because it
> > was so simple and obvious that they weren't necessary.
> >
> > But your point is otherwise well-taken; the other vendors would do well
> to
> > emulate his example.
> >
> > Oh, I've also seen Larry Stock directions on a few parts he supplies.
> And
> > Marino Perna supplies directions with his wheels!
> >
> > Mike
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-- 
Rob DuMoulin
904.476.8744
rob at dumoulins.net