[DeTomaso] Vendor instructions - was Dropped floor pans

[boyd casey]

With out pointing any fingers, I have even had vendors sell an item with out
including directions but to make matters worse they  didn't even tell me I
would need additional parts ( read spend more money) to get the item to be
functional!.  I think Jon Hass  provides the best written directions
provides the best written  directions ( along with great illustrative photos
to insure that the instructions will be understood.! ) In addition Jon also
provides personal telephone support  for as long as it takes to resolve what
ever problem you may be having. Dennis Quella provides directions (often
verbal) but he also ( at least in my experience) when I purchased my Koni
coil over shocks  (around $1700.00) he told me that the shocks would arrive
already set up (springs adjusted , mounting hardware all set up and ready to
install) with his personal assurance that if I was not happy or satisfied
with them he would take them back for a full refund. Like the beer
commercial says "It doesn't get any better then that!)

Boyd

On Fri, Nov 5, 2010 at 6:34 PM, <MikeLDrew at aol.com> wrote:

>
> In a message dated 11/5/10 3:21:48 PM, fresnofinches at aol.com writes:
>
>
> > Seems the only vendors that bother to provide instructions are our
> > home-brew guys like Ted Mitchell,
> > Jon Haas, Rick Mosely and Rich Boschert. The rest just take our money and
> > leave it up to us to figure
> > things out.
> >
> > Not good business in my book.
> >
>
> I've received detailed instructions from Dennis Quella for every part that
> I ever bought from him that needed them.
>
> If he didn't include instructions with something, it was only because it
> was so simple and obvious that they weren't necessary.
>
> But your point is otherwise well-taken; the other vendors would do well to
> emulate his example.
>
> Oh, I've also seen Larry Stock directions on a few parts he supplies.   And
> Marino Perna supplies directions with his wheels!
>
> Mike
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