[DeTomaso] NPC Free Tire for Fiat.. Kind of strange story.
Rob Dumoulin
rob at dumoulins.net
Mon Jun 19 14:16:56 EDT 2017
Locally (in Florida), all of the tire companies will take the tire off the
rim and add a patch for free. No chain tire stores will do a plug anymore
around here. Having an Abarth that does not come with a spare because
there is no room for one with the exhaust system, I tend to proactively
replace the tires before they are worn. It's my wife's car so I don't want
her to be stranded. She has picked up more than her share of nails though.
Luckily the leaks have been slow and the pressure sensor lets her know.
I have a similar story about a free tire. Son went into my regular tire
store (where I have spent many $thousands over the years) to get 2 new
tires on his way back to college. They refused to mount the new ones on the
front, so I told him to just put them on the back and my alignment buddy
would swap them when he got an alignment (different shop). After the
alignment, my guy noticed a shimmy and traced it back to a defective new
tire which is now on the front. My son brought it back to the tire place
and they moved the suspect tire to the back to prove out that the tire was
causing the shimmy. At this point there are new tires on the front left and
rear right and used tires on the front right and rear left. The tire shop
guy says he cannot legally put the tire back on the front and tried to sell
him 2 new tires. He was late getting on the road and left with the unsafe
tire setup. I was livid and called the shop manager who defended his
decision. I spoke to the regional manager who listened to my story, then
asked if he could call me back as soon as he spoke to the store manager. I
got a call back in 10 minutes with a sincere apology and promise to
reimburse me for rotating the tire back to how I wanted AND because my son
was not able to come back into town until the semester ended, they would
give him 4 new tires free when he came back into town. I collected on that.
Rob
On Mon, Jun 19, 2017 at 1:21 PM, Laurie Ferrari via DeTomaso <
detomaso at server.detomasolist.com> wrote:
> I have a little Fiat 500. I unfortunately drove over a screw about a
> year ago in passenger rear tire and had it repaired at Discount Tires.
> They said they could plug it for a small fee of $10. but to do a
> better job, they'd patch it for 25. I opted for their patch.
>
> Move up to a about a week ago. As luck would have it, I went over
> another large bolt type screw in the same tire (i seem talented at this
> feat) right in the center but not the same spot, so apparently no
> problem to repair. My lifetime Fiat Warranty came in handy as a
> service guy came to pump up the tire temporarily and I ventured around
> the corner to America's Tire. They said the first patch wasn't done
> correctly as it should have had a plug/patch combo. so they were
> unable, with all the legal liability mumbo jumbo explanations, that
> they could not repair the tire. So.... what did they do? They didn't
> try to sell me a tire, they put a brand new Yokohama on as they said
> they couldn't send me off unsafely. No charge. What???? Does this
> sound as unbelievable to you as it did to me? Maybe it's because I
> just recently bought 4 new Pirellis from them for my LSC? Still
> wondering about this.
>
> Laurie
>
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-------------- next part --------------
Locally (in Florida), all of the tire companies will take the tire off
the rim and add a patch for free.A No chain tire stores will do a plug
anymore around here.A Having an Abarth that does not come with a spare
because there is no room for one with the exhaust system, I tend to
proactively replace the tires before they are worn.A It's my wife's
car so I don't want her to be stranded. She has picked up more than her
share of nails though.A Luckily the leaks have been slow and the
pressure sensor lets her know.
I have a similar story about a free tire.A Son went into my regular
tire store (where I have spent many $thousands over the years) to get 2
new tires on his way back to college. They refused to mount the new
ones on the front, so I told him to just put them on the back and my
alignment buddy would swap them when he got an alignment (different
shop). After the alignment, my guy noticed a shimmy and traced it back
to a defective new tire which is now on A the front. My son brought it
back to the tire place and they moved the suspect tire to the back to
prove out that the tire was causing the shimmy. At this point there are
new tires on the front left and rear right and used tires on the front
right and rear left. The tire shop guy says he cannot legally put the
tire back on the front and tried to sell him 2 new tires. He was late
getting on the road and left with the unsafe tire setup.A I was livid
and called the shop manager who defended his decision. I spoke to the
regional manager who listened to my story, then asked if he could call
me back as soon as he spoke to the store manager.A I got a call back
in 10 minutes with a sincere apology and promise to reimburse me for
rotating the tire back to how I wanted AND because my son was not able
to come back into town until the semester ended, they would give him 4
new tires free when he came back into town.A I collected on that.
RobA
On Mon, Jun 19, 2017 at 1:21 PM, Laurie Ferrari via DeTomaso
<[1]detomaso at server.detomasolist.com> wrote:
A A I have a little Fiat 500.A I unfortunately drove over a screw
about a
A A year ago in passenger rear tire and had it repaired at Discount
Tires.
A A They said they could plug it for a small fee of $10. but to do
a
A A better job, they'd patch it for 25.A I opted for their patch.
A A Move up to a about a week ago.A As luck would have it, I went
over
A A another large bolt type screw in the same tire (i seem talented
at this
A A feat) right in the center but not the same spot, so apparently
no
A A problem to repair.A My lifetime Fiat Warranty came in handy as
a
A A service guy came to pump up the tire temporarily and I ventured
around
A A the corner to America's Tire.A They said the first patch
wasn't done
A A correctly as it should have had a plug/patch combo. so they
were
A A unable, with all the legal liability mumbo jumbo explanations,
that
A A they could not repair the tire.A So.... what did they do? They
didn't
A A try to sell me a tire, they put a brand new Yokohama on as they
said
A A they couldn't send me off unsafely. No charge. What????A Does
this
A A sound as unbelievable to you as it did to me?A Maybe it's
because I
A A just recently bought 4 new Pirellis from them for my LSC?A
A Still
A A wondering about this.
A A Laurie
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