[DeTomaso] Need Help
Boyd Casey
boyd411 at gmail.com
Wed Jul 2 19:28:16 EDT 2014
Good Work Ken!
On Wed, Jul 2, 2014 at 5:54 PM, Ken Green via DeTomaso <detomaso at poca.com>
wrote:
> I bought their evaporator and picked it up, they seemed like good
> people.
> I just talked to Davis and he said your condenser is there and ready to
> ship, may not be till Monday. I told him that we are all on the
> forum to add a little heat. You should be able to get him on the
> 323-569-9844 number.
> Ken
> From: Tom Shinrock via DeTomaso <detomaso at poca.com>
> To: detomaso at poca.com
> Sent: Wednesday, July 2, 2014 2:32 PM
> Subject: [DeTomaso] Need Help
> I'm located in Iowa and having problems with a California vendor.
> I'm at my wits end on resolving my problem so I'll see if anybody on
> the list can help.
> My situation is this; I bought an A/C condenser from Classic
> Condenser
> Specialists (CCS) last year based primarily on communication with
> Mike
> Dailey that he had success getting his stock A/C working with their
> condenser. CCS sells on eBay claiming the condenser would fit in the
> OEM fan shroud, which it did.
> After payment they promptly shipped the condenser and I found out
> they
> shipped the early style which wouldn't fit my '73 car. I called and
> they were very helpful in shipping me the correct unit. I had the
> condenser installed and the A/C charged and the A/C was working very
> well until a month later the condenser sprung a leak at one of the
> 180
> degree connecting tubes on the side. I could see the green dye and
> bubbles coming out of the leak as all my escaping R-12 was
> contributing
> to the ultimate demise of mankind.
> I called CCS up and Davis promptly answered the phone. Davis said
> they
> would fix the leak and pressure test the condenser before sending it
> back to me. I got the repaired condenser back in less than two
> weeks.
> Although I was bummed that I had to go through the hassle and expense
> of getting the condenser fixed, I was very impressed with their
> customer support. I got the condenser installed and the A/C charged
> up
> and again was seeing cold air out the vents but it wasn't long after
> that the car was put away for winter.
> After the long winter finally ended I got the car out of storage in
> April. We had a couple days where temps got into the 80s and I
> noticed
> the A/C wasn't as cold as it was before I put it away. I took the
> car
> in to the place that does my A/C work and they said I lost a pound of
> R-12 over the winter. At first they couldn't find any signs of leaks
> at the fittings or the compressor but then they noticed dirt on the
> outside of the condenser. The dirt was sticking to an oil film and
> sure enough they found dye along the tubes near the place where the
> leak was repaired.
> I called CCS and again Davis promptly answered. I told him what
> happened and insisted they send me a new replacement and not attempt
> to
> do another repair. He agreed and said they would ship me a
> replacement
> after they got mine back to verify the leak. This conversation took
> place on May 12.
> I shipped them the condenser on May 20. On May 30 I got a UPS email
> notice that a shipping label had been generated by CCS. I checked
> the
> shipping status for a week and it never showed that the condenser was
> shipped. After about 8 days I called CCS and talked to Davis. I was
> told summer was their busy season (makes sense) and that the label
> was
> generated in error and my condenser wouldn't ship until the following
> week. That week came and went so I called back and talked to Davis
> again. He told me told the condenser was scheduled to ship out the
> next week. That week came and went so I called Davis again. He told
> me that another Pantera condenser was returned and they determined
> the
> cause of the leaks was bad fittings and new fittings were being
> received the next day. I told them I was wanting to take the car to
> a
> show the end of June and they said they would be willing to three day
> ship it. That was over two weeks ago.
> I've been trying to get through to CCS ever since. I've called
> almost
> every day (several times a day), I've left voice messages, I've sent
> emails but it was like they they disappeared from the face of the
> earth. When I bought the condenser last year I was trying to verify
> that they knew what a Pantera was and that it would fit the fan
> shroud. Davis said they knew it fit because they make the condensers
> for Steve Wilkinson. In desperation I called Wilkinson yesterday to
> see if he was having any problems with his supplier.
> Steve heard me out and said he never heard of CCS. I told them that
> CCS told me they sell to him and that they were located at 10630
> Santa
> Fe Ave, South Gate, CA. Steve said his condenser supplier was
> located
> in South Gate. I gave him the telephone number I had been using to
> call CCS but he said that isn't the number of his supplier. He said
> if
> I was willing to hold he would call his supplier. When he came back
> he
> told me he learned his supplier and CCS are one in the same.
> Apparently CCS is the retail side of the business. He even made a
> statement that CCS should not have sold me the condenser. I told him
> the CCS sells on eBay and advertise Pantera condensers as well as
> condensers for other classic cars. Steve gave me the phone number he
> uses to call CCS and said the owners name was Albert.
> I thanked Steve for giving me the number. I immediately called the
> number that Steve had gotten through on 5 minutes prior and got the
> same voicemail greeting as I got using the other number. I've tried
> both numbers several times yesterday and today and again left voice
> messages to have them call me back.
> I'm convinced they are screening my calls and refuse to deal with me.
> I don't understand why this is happening because all my conversations
> up to the last were cordial and I thought they were forthright
> explaining what was going on. All I know is they got my money and my
> leaky condenser and I ended up with nothing.
> Meanwhile, my Pantera is just sitting in the garage as the summer
> rolls
> on. There are some events coming up in July I really wanted to take
> my
> car to so I'm seeking any and all suggestions on how I might get this
> resolved.
> Here's the contact info for CCS:
> Classic Condenser Specialists
> 10630 Santa Fe Ave
> South Gate, CA 90280
> 323-569-9844 (this is the number listed on eBay and the one that
> Davis
> always answered.)
> 323-569-9916 (this is the number that Wilkinson gave me. He told me
> the owner's name was Albert)
> If someone could stop by or call either number and see if CCS answers
> the call and let them know I need to talk to them ASAP I would really
> appreciate it. If you do make contact please let me know.
> I don't know what else to do.
> Thanks for any and all help.
> Tom Shinrock
> 5186
> _______________________________________________
> Detomaso Forum Managed by POCA
> DeTomaso mailing list
> [1]DeTomaso at poca.com
> [2]http://poca.com/mailman/listinfo/detomaso_poca.com
>
> References
>
> 1. mailto:DeTomaso at poca.com
> 2. http://poca.com/mailman/listinfo/detomaso_poca.com
>
> _______________________________________________
>
> Detomaso Forum Managed by POCA
>
> DeTomaso mailing list
> DeTomaso at poca.com
> http://poca.com/mailman/listinfo/detomaso_poca.com
>
>
-------------- next part --------------
Good Work Ken!
On Wed, Jul 2, 2014 at 5:54 PM, Ken Green via DeTomaso
<[1]detomaso at poca.com> wrote:
A A I bought their evaporator and picked it up, they seemed like
good
A A people.
A A I just talked to Davis and he said your condenser is there and
ready to
A A ship, may not be till Monday. A I told him that we are all on
the
A A forum to add a little heat. A You should be able to get him on
the
A A [2]323-569-9844 number.
A A Ken
A A From: Tom Shinrock via DeTomaso <[3]detomaso at poca.com>
A A To: [4]detomaso at poca.com
A A Sent: Wednesday, July 2, 2014 2:32 PM
A A Subject: [DeTomaso] Need Help
A A A I'm located in Iowa and having problems with a California
vendor.
A A A I'm at my wits end on resolving my problem so I'll see if
anybody on
A A A the list can help.
A A A My situation is this; A I bought an A/C condenser from Classic
A A Condenser
A A A Specialists (CCS) last year based primarily on communication
with
A A Mike
A A A Dailey that he had success getting his stock A/C working with
their
A A A condenser. A CCS sells on eBay claiming the condenser would fit
in the
A A A OEM fan shroud, which it did.
A A A After payment they promptly shipped the condenser and I found
out
A A they
A A A shipped the early style which wouldn't fit my '73 car. A I
called and
A A A they were very helpful in shipping me the correct unit. A I had
the
A A A condenser installed and the A/C charged and the A/C was working
very
A A A well until a month later the condenser sprung a leak at one of
the
A A 180
A A A degree connecting tubes on the side. A I could see the green
dye and
A A A bubbles coming out of the leak as all my escaping R-12 was
A A contributing
A A A to the ultimate demise of mankind.
A A A I called CCS up and Davis promptly answered the phone. A Davis
said
A A they
A A A would fix the leak and pressure test the condenser before
sending it
A A A back to me. A I got the repaired condenser back in less than
two
A A weeks.
A A A Although I was bummed that I had to go through the hassle and
expense
A A A of getting the condenser fixed, I was very impressed with their
A A A customer support. A I got the condenser installed and the A/C
charged
A A up
A A A and again was seeing cold air out the vents but it wasn't long
after
A A A that the car was put away for winter.
A A A After the long winter finally ended I got the car out of
storage in
A A A April. A We had a couple days where temps got into the 80s and
I
A A noticed
A A A the A/C wasn't as cold as it was before I put it away. A I took
the
A A car
A A A in to the place that does my A/C work and they said I lost a
pound of
A A A R-12 over the winter. A At first they couldn't find any signs
of leaks
A A A at the fittings or the compressor but then they noticed dirt on
the
A A A outside of the condenser. A The dirt was sticking to an oil
film and
A A A sure enough they found dye along the tubes near the place where
the
A A A leak was repaired.
A A A I called CCS and again Davis promptly answered. A I told him
what
A A A happened and insisted they send me a new replacement and not
attempt
A A to
A A A do another repair. A He agreed and said they would ship me a
A A replacement
A A A after they got mine back to verify the leak. A This
conversation took
A A A place on May 12.
A A A I shipped them the condenser on May 20. A On May 30 I got a UPS
email
A A A notice that a shipping label had been generated by CCS. A I
checked
A A the
A A A shipping status for a week and it never showed that the
condenser was
A A A shipped. A After about 8 days I called CCS and talked to Davis.
A I was
A A A told summer was their busy season (makes sense) and that the
label
A A was
A A A generated in error and my condenser wouldn't ship until the
following
A A A week. A That week came and went so I called back and talked to
Davis
A A A again. A He told me told the condenser was scheduled to ship
out the
A A A next week. A That week came and went so I called Davis again.
A He told
A A A me that another Pantera condenser was returned and they
determined
A A the
A A A cause of the leaks was bad fittings and new fittings were being
A A A received the next day. A I told them I was wanting to take the
car to
A A a
A A A show the end of June and they said they would be willing to
three day
A A A ship it. A That was over two weeks ago.
A A A I've been trying to get through to CCS ever since. A I've
called
A A almost
A A A every day (several times a day), I've left voice messages, I've
sent
A A A emails but it was like they they disappeared from the face of
the
A A A earth. A When I bought the condenser last year I was trying to
verify
A A A that they knew what a Pantera was and that it would fit the fan
A A A shroud. A Davis said they knew it fit because they make the
condensers
A A A for Steve Wilkinson. A In desperation I called Wilkinson
yesterday to
A A A see if he was having any problems with his supplier.
A A A Steve heard me out and said he never heard of CCS. A I told
them that
A A A CCS told me they sell to him and that they were located at
10630
A A Santa
A A A Fe Ave, South Gate, CA. A Steve said his condenser supplier was
A A located
A A A in South Gate. A I gave him the telephone number I had been
using to
A A A call CCS but he said that isn't the number of his supplier.
A He said
A A if
A A A I was willing to hold he would call his supplier. A When he
came back
A A he
A A A told me he learned his supplier and CCS are one in the same.
A A A Apparently CCS is the retail side of the business. A He even
made a
A A A statement that CCS should not have sold me the condenser. I
told him
A A A the CCS sells on eBay and advertise Pantera condensers as well
as
A A A condensers for other classic cars. A Steve gave me the phone
number he
A A A uses to call CCS and said the owners name was Albert.
A A A I thanked Steve for giving me the number. A I immediately
called the
A A A number that Steve had gotten through on 5 minutes prior and got
the
A A A same voicemail greeting as I got using the other number. A I've
tried
A A A both numbers several times yesterday and today and again left
voice
A A A messages to have them call me back.
A A A I'm convinced they are screening my calls and refuse to deal
with me.
A A A I don't understand why this is happening because all my
conversations
A A A up to the last were cordial and I thought they were forthright
A A A explaining what was going on. A All I know is they got my money
and my
A A A leaky condenser and I ended up with nothing.
A A A Meanwhile, my Pantera is just sitting in the garage as the
summer
A A rolls
A A A on. A There are some events coming up in July I really wanted
to take
A A my
A A A car to so I'm seeking any and all suggestions on how I might
get this
A A A resolved.
A A A Here's the contact info for CCS:
A A A Classic Condenser Specialists
A A A 10630 Santa Fe Ave
A A A South Gate, CA A 90280
A A A 323-569-9844 (this is the number listed on eBay and the one
that
A A Davis
A A A always answered.)
A A A 323-569-9916 (this is the number that Wilkinson gave me. A He
told me
A A A the owner's name was Albert)
A A A If someone could stop by or call either number and see if CCS
answers
A A A the call and let them know I need to talk to them ASAP I would
really
A A A appreciate it. A If you do make contact please let me know.
A A A I don't know what else to do.
A A A Thanks for any and all help.
A A A Tom Shinrock
A A A 5186
A A _______________________________________________
A A Detomaso Forum Managed by POCA
A A DeTomaso mailing list
A A [1][5]DeTomaso at poca.com
A A [2][6]http://poca.com/mailman/listinfo/detomaso_poca.com
References
A A 1. mailto:[7]DeTomaso at poca.com
A A 2. [8]http://poca.com/mailman/listinfo/detomaso_poca.com
_______________________________________________
Detomaso Forum Managed by POCA
DeTomaso mailing list
[9]DeTomaso at poca.com
[10]http://poca.com/mailman/listinfo/detomaso_poca.com
References
1. mailto:detomaso at poca.com
2. tel:323-569-9844
3. mailto:detomaso at poca.com
4. mailto:detomaso at poca.com
5. mailto:DeTomaso at poca.com
6. http://poca.com/mailman/listinfo/detomaso_poca.com
7. mailto:DeTomaso at poca.com
8. http://poca.com/mailman/listinfo/detomaso_poca.com
9. mailto:DeTomaso at poca.com
10. http://poca.com/mailman/listinfo/detomaso_poca.com
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