[DeTomaso] DBelectrical return policy stinks

[Boyd Casey]

Dear Jerry,
It's unfortunate that you had problems with your experience with DB
electrical. I purchased a starter from them for my Pantera and after
waiting over 6 months before installing the starter I had a problem when I
did finally install it. I called DB and they sent me a new starter WITH NO
CHARGE FOR SHIPPING , *before I even returned the original starter!* It
turned out the problem was with my wiring NOT THE STARTER. My mechanic
insisted in installing it his way instead of following the wiring
instructions that came from DB. DB does allot of business on eBay.* They
have over 129,000 sales and a 99.8% satisfaction rating.* It seems that
your experience was an exception. I was and am extremely happy with my
experience with them and would not hesitate to do business with them again.
 Their price for a PMGR starter can't be beat and the starter has more
torque hot then my old expensive starter had cold ( I replaced my original
starter due to a hot start problem which the DB starter completely
resolved.)
Boyd

On Fri, Aug 24, 2012 at 11:49 AM, Ken Green <kenn_green at yahoo.com> wrote:

> One of my clients, IMI Performance Products (888-244-8675), sells a
> starter under the HI TORQUE name.  The owner is a fanatic regarding
> quality.  I think they are about $200, but worth it.  I think he has sold
> to the vendors in the past.  They are so good that UPS is replacing their
> cheap starters with his starters.
>
> Ken
>
>
> ________________________________
> From: Jerry R Knotts <knottsj at galstar.com>
> To: detomaso at realbig.com
> Sent: Friday, August 24, 2012 6:47 AM
> Subject: [DeTomaso] DBelectrical return policy stinks
>
> In the on going saga of the DB Electrical starter for my 67 Cobra 351C.
> Returned the starter to DB Electrical using their return number.  They have
> had it two weeks with a explanatory note that I had included.  I had
> explained that the starter had been on the car twice causing 4 R & Rs of
> the
> starter.  It had burned out a battery that was still in partial warranty
> caused a  tow bill of $65.00 and I had contacted them about the problem.
> They had told me it was the correct starter for the motor and probably my
> battery was just bad and decided to give out on the first start after
> driving the car with their new starter. After the second install, and
> driving it to a car show the starter gear would not retract from the
> flywheel until you revved the engine.  All this is now fine after
> purchasing
> and installing a rebuilt starter from O'Reiley's.
>
> They have had the return for over 2 weeks and I had not received any
> communications from them.  Called this morning and they informed me that
> the
> credit card had been credited the day after they received the returned
> starter.  I asked if they had tested the starter to find if it was indeed
> bad.  I was informed that the returned starters were routinely 'cored'
> (junked) upon return.  Asked about the additional charges I had incurred
> because of their product, including the $11.00 return shipping.  DB said
> that would all be on me, because they had returned the original purchase
> amount.  I explained that I wasn't please with this policy and DB explained
> to me that I probably shouldn't do business with them anymore.
>
> Unfortunately I have one of their starters new on the shelf for the
> Pantera.
> So I will be a bit more skeptical of the quality when I need to use it.
>
> Being continually educated in customer support,
> jerry in Nowata
>
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