[DeTomaso] DBelectrical return policy stinks
Ken Green
kenn_green at yahoo.com
Fri Aug 24 11:49:14 EDT 2012
One of my clients, IMI Performance Products (888-244-8675), sells a starter under the HI TORQUE name. The owner is a fanatic regarding quality. I think they are about $200, but worth it. I think he has sold to the vendors in the past. They are so good that UPS is replacing their cheap starters with his starters.
Ken
________________________________
From: Jerry R Knotts <knottsj at galstar.com>
To: detomaso at realbig.com
Sent: Friday, August 24, 2012 6:47 AM
Subject: [DeTomaso] DBelectrical return policy stinks
In the on going saga of the DB Electrical starter for my 67 Cobra 351C.
Returned the starter to DB Electrical using their return number. They have
had it two weeks with a explanatory note that I had included. I had
explained that the starter had been on the car twice causing 4 R & Rs of the
starter. It had burned out a battery that was still in partial warranty
caused a tow bill of $65.00 and I had contacted them about the problem.
They had told me it was the correct starter for the motor and probably my
battery was just bad and decided to give out on the first start after
driving the car with their new starter. After the second install, and
driving it to a car show the starter gear would not retract from the
flywheel until you revved the engine. All this is now fine after purchasing
and installing a rebuilt starter from O'Reiley's.
They have had the return for over 2 weeks and I had not received any
communications from them. Called this morning and they informed me that the
credit card had been credited the day after they received the returned
starter. I asked if they had tested the starter to find if it was indeed
bad. I was informed that the returned starters were routinely 'cored'
(junked) upon return. Asked about the additional charges I had incurred
because of their product, including the $11.00 return shipping. DB said
that would all be on me, because they had returned the original purchase
amount. I explained that I wasn't please with this policy and DB explained
to me that I probably shouldn't do business with them anymore.
Unfortunately I have one of their starters new on the shelf for the Pantera.
So I will be a bit more skeptical of the quality when I need to use it.
Being continually educated in customer support,
jerry in Nowata
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