[DeTomaso] DBelectrical return policy stinks

[Jerry R Knotts]

Yes, both times we put it on it had a tendency to hang.  The first time it 
was on it only made a few starts at the mechanic and then wouldn't start at 
the gas station.  The second time it seemed to do it each time.

jerry
----- Original Message ----- 
From: "Thomas Tornblom" <thomas at hax.se>
To: <detomaso at realbig.com>
Sent: Friday, August 24, 2012 9:30 AM
Subject: Re: [DeTomaso] DBelectrical return policy stinks


>I assume you followed the instructions on how to wire the starter?
>
> Starter gear not retracting is a typical issue if the starter is
> incorrectly wired.
>
> Thomas
>
> 2012-08-24 15:47, Jerry R Knotts skrev:
>> In the on going saga of the DB Electrical starter for my 67 Cobra 351C.
>> Returned the starter to DB Electrical using their return number.  They 
>> have
>> had it two weeks with a explanatory note that I had included.  I had
>> explained that the starter had been on the car twice causing 4 R&  Rs of 
>> the
>> starter.  It had burned out a battery that was still in partial warranty
>> caused a  tow bill of $65.00 and I had contacted them about the problem.
>> They had told me it was the correct starter for the motor and probably my
>> battery was just bad and decided to give out on the first start after
>> driving the car with their new starter. After the second install, and
>> driving it to a car show the starter gear would not retract from the
>> flywheel until you revved the engine.  All this is now fine after 
>> purchasing
>> and installing a rebuilt starter from O'Reiley's.
>>
>> They have had the return for over 2 weeks and I had not received any
>> communications from them.  Called this morning and they informed me that 
>> the
>> credit card had been credited the day after they received the returned
>> starter.  I asked if they had tested the starter to find if it was indeed
>> bad.  I was informed that the returned starters were routinely 'cored'
>> (junked) upon return.  Asked about the additional charges I had incurred
>> because of their product, including the $11.00 return shipping.  DB said
>> that would all be on me, because they had returned the original purchase
>> amount.  I explained that I wasn't please with this policy and DB 
>> explained
>> to me that I probably shouldn't do business with them anymore.
>>
>> Unfortunately I have one of their starters new on the shelf for the 
>> Pantera.
>> So I will be a bit more skeptical of the quality when I need to use it.
>>
>> Being continually educated in customer support,
>> jerry in Nowata
>>
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>
>
> -- 
> Real life:   Thomas Törnblom             Email:    thomas at hax.se
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>              S - 754 40 Uppsala, Sweden  Mobile:   +46 76 209 8320
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