[DeTomaso] DBelectrical return policy stinks

[Thomas Tornblom]

I assume you followed the instructions on how to wire the starter?

Starter gear not retracting is a typical issue if the starter is 
incorrectly wired.

Thomas

2012-08-24 15:47, Jerry R Knotts skrev:
> In the on going saga of the DB Electrical starter for my 67 Cobra 351C.
> Returned the starter to DB Electrical using their return number.  They have
> had it two weeks with a explanatory note that I had included.  I had
> explained that the starter had been on the car twice causing 4 R&  Rs of the
> starter.  It had burned out a battery that was still in partial warranty
> caused a  tow bill of $65.00 and I had contacted them about the problem.
> They had told me it was the correct starter for the motor and probably my
> battery was just bad and decided to give out on the first start after
> driving the car with their new starter. After the second install, and
> driving it to a car show the starter gear would not retract from the
> flywheel until you revved the engine.  All this is now fine after purchasing
> and installing a rebuilt starter from O'Reiley's.
>
> They have had the return for over 2 weeks and I had not received any
> communications from them.  Called this morning and they informed me that the
> credit card had been credited the day after they received the returned
> starter.  I asked if they had tested the starter to find if it was indeed
> bad.  I was informed that the returned starters were routinely 'cored'
> (junked) upon return.  Asked about the additional charges I had incurred
> because of their product, including the $11.00 return shipping.  DB said
> that would all be on me, because they had returned the original purchase
> amount.  I explained that I wasn't please with this policy and DB explained
> to me that I probably shouldn't do business with them anymore.
>
> Unfortunately I have one of their starters new on the shelf for the Pantera.
> So I will be a bit more skeptical of the quality when I need to use it.
>
> Being continually educated in customer support,
> jerry in Nowata
>
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Real life:   Thomas Törnblom             Email:	   thomas at hax.se
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