[DeTomaso] FW: Line to clutch slave.

[STEVEN BLUM]

I agree with you on supporting the vendors, especially Hall. Tara has been great. Helpfull and understanding of novice mechanics attempting to do thing far beyond their expertise. My complaint was that it took me 3 orders with 3 seperate delivery charges to order the parts I needed to do a simple job. If the vendor took an additional couple minutes to explain that I would need to order the connection fitting it would have saved me time and an addition shipping fee. That was several months ago, then I see the discussion of the fitting I needed is available for $5 after I paid $39 plus shipping of $10 it was rubbing salt in the wound. 

 

So I agree, we need to support the vendors but the vendors also have an obligation to their customers to provide good service at a reasonable price. I have been in business for 40 years. If my customers felt that I was unfair and not understanding of their needs I doubt if my business would have survived this long. 

Steve




 
> Date: Tue, 13 Jul 2010 19:31:01 -0700
> From: jefude at yahoo.com
> To: detomaso at realbig.com
> Subject: [DeTomaso] FW: Line to clutch slave.
> 
> 
> 
> When I purchased my first Pantera in 1975 Hall Pantera was my only Pantera vendor. No question too stupid. Gary had unlimited patience. Fast forward to 1994 and Gary again was a fantastic resource in my second Pantera purchase. Today Tara is also great to deal with. 
>  
> Steve Wilkinson can be an old grump but he readily admits that Sandy is the nice one in the family (She is!) Steve is also a great resource when you have questions. I have never had an issue with returning or exchanging parts with them. 
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> Dennis Quella is one of the most knowledgeable of vendors I have dealt with. A nice guy and returns phone calls. Now if he would just update his website!
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> Marino (Is he still with us?)  at PE  runs hot or cold. It depends on the day. He told me along time ago that” Pantera owners were a pain” (We are?)  This was after I asked about powder coating his Campy clones. But on most days he is great to deal with. You just do not always know which Marino you will get.  Like Wilkinson he is most fortunate to have a very sweet lady handling the front end of the business. I forget her name but she great. 
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> There is one Pantera vendor whose name I will not mention. He is based in California. He sees nothing wrong with substituting parts and not notifying you. He will tell you he has a used part and than ship a new one that is 5 times the cost.
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> I would be remiss if I did not mention my favorite Pantera vendor, Jon Haas of Pantera Electronics. Jon has great products. He stands behind them. And is always available to help you. His installation instructions are basically idiot proof. But for those of us who
> are some what mechanically challenged he will by phone walk through the installation of his products. He has even helped me with electrical issues that were not Pantera related. Jon’s only problem is his own modesty. He also only markets his products by word of mouth. If you are in the market for upgrading your Pantera’s electronics he is the only vendor to buy from.
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> All in all I feel we are blessed to have the venders we have. Because of their dedication to our cars we are able to keep these wonderful cars on the road. The cost of parts compared to other manufacturers is actually pretty reasonable.  I do not think that any of them have become the next Bill Gates because of our patronage. So pick the one(s) that you like and support them. Even if it does cost a little more. 
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> My 2 cents. Now worth 1 cent. Thanks Obama!
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