[DeTomaso] [Fwd: Hall Pantera and the slave line

Will Demelo wdemelo at cogeco.ca
Tue Jul 13 21:11:34 EDT 2010


I had a number of parts shipped and there was a chassis brace missing. Tara 
sent me another.
I've had some problems with some Wilkinson's parts but then he cuts me a 
deal when I order other stuff. That's good business and people remember 
things like that. Well, I do, anyway.
Byers, on the other hand, doesn't like any negative feedback and I think I'm 
on his "blacklist". He won't reply to my emails. Too bad for him though, 
because I'm spending my kids inheritance on my car ;)
Will
----- Original Message ----- 
From: "Tony DiGiovanna" <tonydigi at optonline.net>
To: <detomaso at realbig.com>
Sent: Tuesday, July 13, 2010 8:51 PM
Subject: Re: [DeTomaso] [Fwd: Hall Pantera and the slave line


>I have been doing this for 15 years now.  I've done business with every
> vendor.  Most of the experiences have been positive.  There has been at
> least one disappointment, frustration, or other dissatisfaction with every
> one of them.  Most of them are mildly annoying or even comical in
> retrospect.  A few have soured me off for ever.  The bottom line is these
> small businesses can't operate 6-sigma repeatable processes like Ford,
> American Airlines, Google, especially for a car that has little 
> consistency.
> So you're going to have to adjust your expectations a bit and be happy 
> that
> there is any support whatsoever for the puny qty of 5000 cars that exist.
> Also be prepared to make stuff fit on your own, or pay someone to make it
> so, or pay a few bucks to fill the gap, or be prepared to foot the 
> shipping
> cost to return product.  Then, be happy anyway.
>
> It is what it is.
>
> My favorite vendor experience:  Being told the part is "a bolt-in
> replacement" for the stock part, only to find out upon receipt it doesn't
> fit without making an adapter.  The response to the follow-up call was, 
> "but
> then it bolts in."  Not everybody is necessarily well versed in the field 
> of
> their employment.
>
>
>
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