[DeTomaso] parts mix up with new slave

[boyd casey]

I know exactly what you mean. I spent all that time on the phone  with him
asking questions and advice about what was the best way to solve my problem
. I said I wanted a long throw slave and he spent 5 minutes telling me how I
didn't need a long throw slave if I had everything set up correctly.  I even
discussed the pin that goes through the clutch release lever. Then I had to
order snap rings so I have now paid three delivery fees including one 2nd
day air for the bleed screw I snapped  so he had plenty of opportunity to
save me the expense of an the  extra shipment by simply going through a
review of the parts I needed to upgrade my setup and get rid of the red
plastic line.
Boyd

On Thu, Sep 17, 2009 at 7:46 PM, STEVEN BLUM <steveblum2 at msn.com> wrote:

> Boyd,
> It is amazing that I had a very similiar experience with Wilkenson over the
> same item. I had the red flex line start leaking so I ordered that part,
> then decided to order the slave cylinder, then found I needed the clevis pin
> and retaining rings. Then when I went to attach the line to the slave I
> found that the fitting connecting the flex line to the slave cylinger was
> different than the one I removed from the old cylinder. The cost of the
> replacement was bad enought but have to pay shipping and handling a fourth
> time was what really made me feel ripped off. I ended up paying over $60 in
> shipping and handling charges that could have been avoided with some help
> from Steve during our conversations as to replacing the slave cylinder. It
> was probably due as much to my inexperience but I think he should be use to
> dealing with home mechanics and giving us guidance and suggestions so we
> avoid this type of situation.
>
> Steve
>
>
>
>
> > Date: Thu, 17 Sep 2009 18:56:51 -0400
> > From: boyd411 at gmail.com
> > To: fresnofinches at aol.com
> > CC: detomaso at realbig.com
> > Subject: Re: [DeTomaso] parts mix up with new slave
>
> >
> > The thing that got me a little PO'd even though it was ultimately my
> mistake
> > is he fact that I called and spoke to Steve directly concerning the issue
> of
> > the slave cylinder ( stock vs long throw) and the details of changing
> from
> > my polished clutch master cylinder to a stock clutch master cylinder and
> > replacing the red plastic line with the braided stainless line. Based on
> > Steves recommendation I purchased a stock slave cylinder ( I don't know
> how
> > much the fact that Wilkinson doesn't carry a long throw slave has to do
> with
> > his recommendation) After a 15 minute telephone conversation wit Steve I
> > purchased a slave cylinder, a clutch master cylinder and a stainless
> line.
> > It was my impression that this was completely replacing every thing in my
> > clutch hydraulic system except for the metal line that goes from the
> clutch
> > master cylinder to the red plastic line under the car. If I had ordered
> the
> > parts directly from the web site or from a sales clerk I would be less
> > disappointed. When I ran into trouble I called and Steve was off. I left
> a
> > message ( with a live person not a recording )and asked him to call me
> when
> > he came in. He never called back and when I finally gave up on getting a
> > return call I called back and he didn't acknowledge my message or seem to
> > recall anything about the transaction or even remember having spoken to
> > me.The hardest part of this whole episode besides taking almost two weeks
> > (so far) to get my car drivable is paying $45.00 for a fitting that
> probably
> > cost a few bucks at most to make ( the threaded fitting that screws into
> > the slave on one end and the stainless line on the other.) How can a
> small
> > threaded fitting cost $45.00 when the entire slave cylinder with the
> piston,
> > push rod, rubber boot , and other assorted pieces only cost $58.00?
> > Boyd
> >
> > On Thu, Sep 17, 2009 at 5:38 PM, Larry Finch <fresnofinches at aol.com>
> wrote:
> >
> > > Hmmmm...
> > >
> > > Seems to me if one is selling a replacement item, such as a long-throw
> > > slave, the seller should:
> > >
> > > A - Include the parts needed to install the 'replacement'.
> > >
> > > or
> > >
> > > B - Inform the buyer of any additional parts required for the
> > > installation.
> > >
> > > or
> > >
> > > C - Inquire about the specific buyer's installation needs and proceed
> > > accordingly.
> > >
> > > Selling any part that needs other parts, without one of the above,
> > > doesn't make any sense.
> > >
> > > Larry
> > >
> > > Steve is in my top two Vendor list, but something is wrong if you
> > > have to order, wait for delivery, and then have to order and wait
> > > again.
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