[DeTomaso] parts mix up with new slave

[STEVEN BLUM]

Boyd,

It is amazing that I had a very similiar experience with Wilkenson over the same item. I had the red flex line start leaking so I ordered that part, then decided to order the slave cylinder, then found I needed the clevis pin and retaining rings. Then when I went to attach the line to the slave I found that the fitting connecting the flex line to the slave cylinger was different than the one I removed from the old cylinder. The cost of the replacement was bad enought but have to pay shipping and handling a fourth time was what really made me feel ripped off. I ended up paying over $60 in shipping and handling charges that could have been avoided with some help from Steve during our conversations as to replacing the slave cylinder. It was probably due as much to my inexperience but I think he should be use to dealing with home mechanics and giving us guidance and suggestions so we avoid this type of situation.  

 

Steve



 
> Date: Thu, 17 Sep 2009 18:56:51 -0400
> From: boyd411 at gmail.com
> To: fresnofinches at aol.com
> CC: detomaso at realbig.com
> Subject: Re: [DeTomaso] parts mix up with new slave
> 
> The thing that got me a little PO'd even though it was ultimately my mistake
> is he fact that I called and spoke to Steve directly concerning the issue of
> the slave cylinder ( stock vs long throw) and the details of changing from
> my polished clutch master cylinder to a stock clutch master cylinder and
> replacing the red plastic line with the braided stainless line. Based on
> Steves recommendation I purchased a stock slave cylinder ( I don't know how
> much the fact that Wilkinson doesn't carry a long throw slave has to do with
> his recommendation) After a 15 minute telephone conversation wit Steve I
> purchased a slave cylinder, a clutch master cylinder and a stainless line.
> It was my impression that this was completely replacing every thing in my
> clutch hydraulic system except for the metal line that goes from the clutch
> master cylinder to the red plastic line under the car. If I had ordered the
> parts directly from the web site or from a sales clerk I would be less
> disappointed. When I ran into trouble I called and Steve was off. I left a
> message ( with a live person not a recording )and asked him to call me when
> he came in. He never called back and when I finally gave up on getting a
> return call I called back and he didn't acknowledge my message or seem to
> recall anything about the transaction or even remember having spoken to
> me.The hardest part of this whole episode besides taking almost two weeks
> (so far) to get my car drivable is paying $45.00 for a fitting that probably
> cost a few bucks at most to make ( the threaded fitting that screws into
> the slave on one end and the stainless line on the other.) How can a small
> threaded fitting cost $45.00 when the entire slave cylinder with the piston,
> push rod, rubber boot , and other assorted pieces only cost $58.00?
> Boyd
> 
> On Thu, Sep 17, 2009 at 5:38 PM, Larry Finch <fresnofinches at aol.com> wrote:
> 
> > Hmmmm...
> >
> > Seems to me if one is selling a replacement item, such as a long-throw
> > slave, the seller should:
> >
> > A - Include the parts needed to install the 'replacement'.
> >
> > or
> >
> > B - Inform the buyer of any additional parts required for the
> > installation.
> >
> > or
> >
> > C - Inquire about the specific buyer's installation needs and proceed
> > accordingly.
> >
> > Selling any part that needs other parts, without one of the above,
> > doesn't make any sense.
> >
> > Larry
> >
> > Steve is in my top two Vendor list, but something is wrong if you
> > have to order, wait for delivery, and then have to order and wait
> > again.
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