[DeTomaso] Lessons from Gary Hall

[John Taphorn]

Well said, Charlie

JT
----- Original Message ----- 
From: "Charles McCall" <charlesmccall at gmail.com>
To: <detomaso at realbig.com>
Sent: Friday, June 19, 2009 1:36 PM
Subject: [DeTomaso] Lessons from Gary Hall


> All the testimonials regarding the Gary Hall experience got me thinking.
> I've got my own Hall story, like many, when he stayed on the phone for
> roughly 2 hours and helped me change my clutch slave cylinder back in the
> 90's (not knowing me from Adam), but it is just one more example of how
> helpful he was to his customers.
>
>
>
> I drew two conclusions from the e-mails sent today.
>
>
>
> One is something that any business owner, boss, flunky, or just plain 
> human
> being could take a cue from. If you take care of your customers, they'll
> take care of you. There are numerous stories of him spending
> disproportionate amounts of time with people that weren't necessarily 
> "good
> customers", but were just Pantera people. Or potential Pantera people. He
> built one of the largest Pantera vendor shops with the philosophy that if 
> he
> treated each person as if they were a potential customer, then one day 
> when
> they WERE a customer, they'd go back to him. His success shows that the
> concept worked. Take care of the people and treat them right and the
> business will take care of itself.
>
>
>
> The other thing that struck me is that I imagine that Gary is up in the 
> big
> garage in the sky behind the wheel of an angelic Purple Passion, and the
> testimony found on this forum must make him smile.  I can think of no
> greater tribute than to hear of all the positive experiences people have
> had, and the respect that he has earned during his time on this planet. 
> I'd
> much rather have people saying such things than have them say "Well, he 
> sure
> worked a lot", or "he was tough", or "well he won't exactly be missed." 
> Not
> just due to the ramifications of the current economic crisis, I wonder 
> what
> people will say about many business leaders of today when they are no 
> longer
> among us..
>
>
>
> Charles McCall
>
> 1985 DeTomaso Pantera GT5-S #9375
>
> "Raising Pantera Awareness Across Europe"
>
> <http://www.poca.com/index.php/gallery/?g2_itemId=2323>
> http://www.poca.com/index.php/gallery/?g2_itemId=2323
>
>
>
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