[DeTomaso] PIM

[dferrato at aol.com]

You know I wouldn't have my car today, had Gary Hall not spent a good  
two hours with me graciously explaining everything you can imagine  
about Panteras, when I stumbled into his shop and obviously had no  
intention of buying anything. And, certainly Gary gets his share of  
bad press. I have to remind myself that we are so lucky to have  
dedicated vendors at all, and if sometimes we get less than stellar  
service or treatment, its a small price to pay for the community we  
have.
Dave Ferrato #5972
On Jul 27, 2007, at 12:33 PM, Garth Rodericks wrote:

> Yes, I've heard stories about almost every one of our vendors, both  
> good and bad. And unfortunately, I was not helped by Dave or Linda  
> on that trip. I have since met Dave at Concorso and he truly is a  
> great guy who's genuinely enthusiastic about our cars. I'm sure my  
> experience would have been different had I been dealing with Dave.
>
> I'm only suggesting that anyone visiting PIM be explicitly clear  
> about what they expect to accomplish when they are there and insist  
> on it when you get there. I would not be satisfied to travel across  
> the state (or the country) to see a car and only being allowed to  
> look at it in a crowded showroom when I got there. I would expect  
> all of my travel expenses to be reimbursed, and I still would not  
> be satisfied because I would rather have bought a "new" Pantera.
>
> gow2 at rc-tech.net wrote:
> I just had a good sale with PIM. I bought a radiator, fans and other
> items. BUT.....I had not called them first. I called another  
> company, I
> would wrather not say who, which has a web site for parts. I looked
> through the parts and photos and decided what I wanted. I called  
> the order
> number and the girl said, well they are in the other building, let  
> me take
> your name and number. No one called. I called again in the  
> afternoon. Same
> thing. No one ever called back.
>
> The following morning I placed a call to PIM and ordered about  
> $1000 in
> parts.
>
> I can't imagine a company that would post an order number, not have  
> anyone
> who can take your order, and never call you back!
>
> Gary
> 1905
> 1280
>
>
> > Not sure whom you talked to, Dave and Linda generally seemed quietly
> > enthusiastic when I spoke to them. No drums and cymbals, but they  
> seemed
> > to have a real interest in Panteras. They always seemed willing  
> to talk,
> > even when a sale was not eminent. I guess they generally are not  
> at the
> > store in Orange.
> >
> > Ken
> >
> > "dferrato at aol.com" wrote:
> > Same thing here. I was so excited to visit what I thought would be
> > the "mecca" or our marque. The lack of enthusiasm or even
> > acknowledgment of my presence amazed me. They could have sold me
> > thousands of dollars worth of stuff, and probably a new engine, with
> > any reasonable effort at all. They really need someone to straighten
> > the "front end" of the place out. With such a passionate owner's
> > group to service, you would think they would figure that out. Dave
> > Ferrato #5972
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