[DeTomaso] Once again; proof POCA members are smarter than manufacturer's reps...

[Christopher Kimball]

I could tell you millions of similar stories, but the other day I went to auto zone for a spark plug (I still have problems with the oil burning and fouling one cylinder) and the guy there was probably in his late 50's or early 60's.  When I told him what kind of car I had and the plug I needed, not only did he know what a Pantera was, he knew the gap distance for the plug without even looking it up!

Once you find someone like that at one of these places, you want to memorize his work schedule to you can always shop when he's there!

Sincerely,

Chris
3846


Date: Sun, 2 Dec 2007 05:28:07 -0800
From: michaelsavga at gmail.com
To: chrisvkimball at msn.com
Subject: Re: [DeTomaso] Once again; proof POCA members are smarter than manufacturer's reps...
CC: detomaso at realbig.com

Speaking of which, I was testing another car out ( mustang 428 SCJ ) that wasn't getting fire last week, I went to the Auto Zone and bought points, dist cap and I asked for a cheap spark ( just one because I knew the plugs were almost new ) so I could easily see a spark without cutting my hands up getting the real ones out, and I said to the guy, just sell me a spark plug, he said "what kind", I said " just a lawn mower one would do...anything, it won't be used, it's for testing"  and he said and I kid you not, "What year and kind of lawn mower"?

 
Without the books, 99% of these guys are useless, most don't even know what the parts do that they sell to you.
 
Michael in Savannah

 
On 12/1/07, Christopher Kimball <chrisvkimball at msn.com> wrote:

No, I tried Summit first, and they gave me the number directly to the Audiovox technician.  He sounded like he know what he was talking about (even a bit condescending, I might add), but in the end, it was POCA to the rescue!


Sincerely,

Chris
3846

> From: 6d9gt500 at comcast.net
> To: detomaso at realbig.com
> Date: Sun, 2 Dec 2007 05:02:39 +0000

> Subject: [DeTomaso] Once again;       proof POCA members are smarter than manufacturer's reps...
>
> Are you talking about Summit Reps or Factory Reps...??? Most Summit call center personnel  and most of the other parts pedalers have personnel that suffer from CRS and DGaS. After 20 years in this business, I can tell you it is hard to find good people that don't suffer from CRS ( can't remember sh!t ) or DGaS ( Don't give a sh!t)

> So... talk to a true factory person and forget about the summit or jeg hot-lines.. my $ .02
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-- 
Michael L. Shortt
Savannah, Georgia
www.michaelshortt.com
michael at michaelshortt.com



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